Politique d’expédition

Last updated: May 21, 2026

Thank you for shopping with Alpine Pals. We are committed to providing reliable shipping and delivery services for all orders within Canada and the United States.

Order Processing

All orders are processed after payment is successfully completed.

Processing Time

  • Orders are typically processed within 2–5 business days
  • Processing times may increase during holidays, sales events, or periods of high order volume

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Destinations

We currently ship to:

  • Canada
  • United States

At this time, we do not offer shipping outside these regions.

Estimated Delivery Times

Delivery estimates begin after order processing is completed.

Canada

Estimated delivery:

  • 3–10 business days

United States

Estimated delivery:

  • 3–7 business days

Please note:

  • Delivery times are estimates only and are not guaranteed
  • Shipping delays may occur due to weather, carrier issues, holidays, or high shipping volumes

Shipping Rates

Shipping rates are calculated at checkout based on:

  • shipping destination
  • order size
  • selected shipping method

All shipping costs are displayed before checkout is completed.

Tracking Information

Tracking information will be sent via email once your order ships.

Please allow up to 48 hours for tracking updates to appear after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate at checkout.

If an order is returned due to:

  • an incorrect address
  • incomplete address details
  • failed delivery attempts

additional shipping charges may apply for reshipment.

If you notice an error in your shipping address, please contact us immediately after placing your order.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact the shipping carrier using your tracking information first.

If additional assistance is needed, contact us at:

Email: support@alpinepals.shop

While we will assist whenever possible, we are not responsible for shipping delays caused by:

  • carriers
  • weather conditions
  • customs processing
  • unforeseen logistical disruptions

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, include:

  • your order number
  • clear photos of the item and packaging
  • a brief description of the issue

We will review and resolve eligible claims as quickly as possible.

Split Shipments

Orders containing multiple items may arrive separately depending on product availability and shipping logistics.

If this occurs, separate tracking information may be provided for each shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Alpine Pals
Email: support@alpinepals.shop

We aim to respond within 24–48 business hours.